Terms &Conditions

Minimum Order Quantities: All orders are subject to minimum order quantities (MOQ) which vary by product category and are confirmed during quotation.

Pricing: All prices are quoted in USD and are subject to change based on material costs, shipping rates, and market conditions until order confirmation.

Payment Terms: Standard payment terms are 30% advance payment and 70% upon shipment. Other payment arrangements may be negotiated for established clients.

Production Timeline: Production schedules are estimates and may vary based on order complexity, material availability, and factory capacity.

Quality Standards: All products are manufactured according to international quality standards and approved samples. We maintain strict quality control throughout production.

Inspection: Buyers have the right to inspect goods before shipment. Any quality issues must be reported within 7 days of delivery.

Returns: Returns are accepted only for manufacturing defects and must be reported within 14 days of delivery with photographic evidence.

Neither party shall be held liable for any failure or delay in performing its obligations under this agreement where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

• Natural disasters, including earthquakes, floods, hurricanes, and other acts of God
• Epidemics, pandemics, or public health emergencies
• Port closures, shipping disruptions, or transportation embargoes
• Government restrictions, sanctions, trade embargoes, or regulatory changes
• Civil unrest, war, terrorism, or military action
• Power outages, telecommunications failures, or infrastructure breakdowns

The affected party must notify the other party in writing within seven (7) business days of the force majeure event. If the event continues for more than ninety (90) days, either party may terminate the affected order(s) without penalty, and any advance payments shall be refunded on a pro-rata basis for undelivered goods.

Before Production Commencement: Orders may be cancelled or amended free of charge provided written notice is received before raw materials have been procured. If materials have already been sourced, the buyer shall be responsible for the cost of materials purchased, plus a 5% administrative fee.

After Production Commencement: Once production has begun, cancellations are subject to a fee equal to the cost of work completed plus materials consumed. Amendments to specifications (colour, sizing, packaging) after production start may result in additional charges and extended lead times, which will be communicated to the buyer for approval before proceeding.

Order Amendments: All amendments must be submitted in writing and acknowledged by Garmex Sourcing. Verbal amendments are not binding. Amended orders will receive a revised proforma invoice reflecting any changes to pricing or delivery schedule.

Deposit: A non-refundable deposit of 30% of the total order value is required upon order confirmation. Production will not commence until the deposit has been received and cleared.

Balance Payment: The remaining 70% of the order value is due upon completion of production, prior to shipment. Goods will be dispatched only after full payment has been received and verified. For established clients with a proven track record, alternative payment schedules (e.g., Letter of Credit, Documents against Payment) may be arranged on a case-by-case basis.

Accepted Payment Methods: Wire transfer (T/T), irrevocable Letter of Credit (L/C) at sight, and Western Union. All bank charges incurred by the remitting bank are the responsibility of the buyer. Payments must be made in United States Dollars (USD) unless otherwise agreed in writing.

Late Payment: Payments not received within fifteen (15) days of the due date will incur a late fee of 1.5% per month on the outstanding balance. Garmex Sourcing reserves the right to suspend further production or withhold shipment until overdue amounts are settled in full.

Inspection Window: The buyer must inspect all delivered goods within fourteen (14) calendar days of receipt. Any claims related to quality, quantity discrepancies, or non-conformance with approved samples must be submitted in writing within this period, accompanied by photographic or video evidence and a detailed description of the defects.

Dispute Resolution Process: Upon receipt of a valid quality claim, Garmex Sourcing will conduct an internal investigation within ten (10) business days. Where the claim is substantiated, remedies may include replacement of defective goods, a negotiated price reduction, or a credit note toward future orders, at the mutual agreement of both parties.

Third-Party Inspection: Either party may request an independent third-party inspection (e.g., SGS, Bureau Veritas, Intertek) at the requesting party's expense. If the inspection confirms defects attributable to Garmex Sourcing, the cost of the inspection shall be borne by Garmex Sourcing.

Acceptance Threshold: Industry-standard AQL (Acceptable Quality Level) 2.5 for major defects and AQL 4.0 for minor defects shall apply unless otherwise specified in the purchase order or quality agreement.

Client-Owned IP: All custom designs, patterns, technical specifications, tech packs, and branding materials provided by the buyer remain the exclusive intellectual property of the buyer. Garmex Sourcing shall not use, reproduce, modify, or disclose such materials to any third party without the buyer's prior written consent.

Confidentiality: Garmex Sourcing undertakes to maintain strict confidentiality regarding all proprietary information shared during the course of business, including product designs, pricing structures, supplier details, and business strategies. This obligation survives the termination of any agreement between the parties.

Non-Compete on Designs: Garmex Sourcing will not manufacture or offer identical or substantially similar products based on the buyer's proprietary designs for any other party. Should the buyer require a formal Non-Disclosure Agreement (NDA), Garmex Sourcing is prepared to execute one upon request.

Garmex Sourcing IP: Proprietary production processes, supplier networks, and internal methodologies developed by Garmex Sourcing remain its exclusive property and are not transferred to the buyer under any order or agreement.

To the fullest extent permitted by applicable law, Garmex Sourcing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services, including but not limited to loss of profits, loss of business opportunities, reputational harm, or damages arising from delays beyond our reasonable control.

Liability Cap: The total aggregate liability of Garmex Sourcing under any order or agreement shall not exceed the total amount paid by the buyer for the specific order giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise.

Exclusions: Nothing in these terms shall limit liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law. Claims must be initiated within six (6) months from the date of delivery of the goods in question.

Pre-Production Samples: Garmex Sourcing will provide pre-production samples for buyer approval before commencing bulk production. Sample charges, if applicable, will be communicated upfront and may be credited toward the final order value upon order confirmation.

Approval Process: The buyer must review and provide written approval or rejection of samples within ten (10) business days of receipt. Silence or failure to respond within this period shall be deemed approval, and production will proceed based on the submitted samples.

Production Authorization: Bulk production will commence only upon receipt of written sample approval from the buyer. The approved sample serves as the benchmark for quality and specification compliance throughout the production run. Any deviations requested after approval may incur additional costs and timeline adjustments.

Revisions: Up to two (2) rounds of sample revisions are included at no additional charge. Further revisions may be subject to additional sampling fees, which will be communicated to the buyer before proceeding.

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-law provisions.

Amicable Resolution: In the event of any dispute arising out of or in connection with these terms, both parties shall first attempt to resolve the matter amicably through good-faith negotiations within thirty (30) calendar days of written notice of the dispute.

International Arbitration: If the dispute cannot be resolved through negotiation, either party may refer the matter to binding arbitration administered under the rules of the International Chamber of Commerce (ICC). The seat of arbitration shall be Lahore, Pakistan, and the language of arbitration shall be English. The arbitral award shall be final and binding upon both parties and enforceable in any court of competent jurisdiction.

Jurisdiction: For any matters not subject to arbitration, the courts of Lahore, Pakistan shall have exclusive jurisdiction. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.